On this trip we have met a ton of small businesses that do not have a Customer Relationship Managment system, AJ talks about the importance of a CRM and how easy it is to create and capture new contacts using the iphone app for Batchbook.
You can watch this video on youtube.
Full Disclosure - Bactchbook is one of the awesome sponsors of our Rise of the Cubicle Farmer tour, and we have been using them since the day we opened our company. If you run a small business, you should really consider using them.


